POLICIES

Rental Agreement

Deposit:
A deposit of 1/2 of the total required on all reservations.

Number of People in Cabins:
WE HAVE A DESIGNATED NUMBER OF PEOPLE THAT EACH CABIN CAN ACCOMMODATE. PRIOR APPROVAL IS NEEDED FOR EXTRA PEOPLE (CHILDREN INCLUDED) OVER THE DESIGNATED NUMBER IN THE CABIN AS MOST OF OUR CABINS WILL NOT ACCOMMODATE EVEN ONE EXTRA PERSON. BOOK ACCORDINGLY. IF YOU CHOOSE TO IGNORE THIS PARTICULAR RULE, YOU WILL BE ASKED TO LEAVE WITH NO REFUND or you will be required to pay $20 per per person per night if the extra people must stay.

If an extra person or two is accepted by Buchanan Cabins, there will be an extra charge of $10 per person per night.

Rules:
Guests agree to abide by the Buchanan Cabin and River Rules (campfires can be made by your cabin if the county is not under a Burn Ban -- just never on the river) per guest rules given on Buchanan Cabins website, www.concancabins.com.

Age Requirement:
You must be 25 to rent a cabin from Buchanan Cabins.

Day Guests:
We charge an $8 fee per person for day guests. This includes people who are staying in other accommodations in the area who visit you either at your cabin or at the river.

Vehicles:
All guests and vehicles must be registered. This includes all day guests and any vehicle on Buchanan Cabin property. If a car is determined to be at your cabin without being registered, you card will be charged $50 per day per car. It is your responsibility to register your guests and cars.

Furnishings:
We do NOT furnish sheets, pillowcases, bath towels, kitchen towels, pots, pans, dishes, silverware, shampoo or any personal items, but each cabin has pillows and bed covers. We can furnish linens for an additional one time fee of $8 per bed.

Furniture:
If you think that the furniture simply must be moved for your convenience, then move it back to its original position before you leave and be careful.

Cancellation:
There are no refunds due weather or river related conditions. See our Cancellation Policy.

Check-In & Check-Out:
Check-Out time is 12:00 pm. During the summer season, it is mandatory that guests check out by 12:00 pm. 1/2 of the total amount per night will be charged to your credit card if the cabin is not vacated by 12:00 pm. Check with us about staying longer during the off-season.

Check-In time is 4:00 pm although you can check in later than 4. Please call 830-988-3272 for possible early check-in on your arrival date.

Responsibility:
You are responsible for the conduct and financial obligations of all occupants of the cabin. The cabin should be left as it was when you arrived.

Payment Confirmation

Below are the terms and conditions that you agreed to when you made your reservations. Please review them for concerns or questions.

Check-In & Check-Out:
Check-Out time is 12:00 pm. During the summer season, it is mandatory that guests check out by 12:00 pm; however, you can stay at the river until our "Rockbar" closes at 7:30. A $20 per hour fee will be charged if the cabin is not vacated by 12:00 pm. Check with us about staying longer during the off-season.

Check-In time is 4:00 pm. Plan on checking in at 4:00 pm; however, you are welcome to go to the "Rockbar" area any time after noon and the cabin MAY be ready before the 4:00 check-in time.

Vehicles:
All guests and vehicles must be registered. This includes all day guests and any vehicle on Buchanan Cabin property.

Age Requirement: You must be 21 to rent a cabin from Buchanan Cabins. If the age requirement is not met, you will be asked to leave.

Number of People in Cabins:
We have a designated number of people that each cabin can accommodate. Check for the specific number that the cabin you book accommodates. We charge $8.00 per night per person over the designated number; however,some cabins will not accommodate even one extra person so please book accordingly.

Day Guests:
We charge $5.00 per person per day for day guests. This includes people who are staying in other accommodations in the area. If a car is determined to be at your cabin without the proper registration, we will assess a $20 per car fee per day.

Furnishings:
We do NOT furnish sheets, pillowcases, bath towels, kitchen towels, pots, pans, dishes, silverware, shampoo or any personal items but each cabin has pillows and bed covers. We can furnish linens for an additional one time fee of $5 per bed.

Furniture:
Please do not move the furniture in the cabins. If you feel that the furniture simply must be moved for your convenience, then please move it back to its original position before you leave.

Pet Policy: Pets are allowed; however, please call for rules and conditions concerning pets.

Cancellation:
There are no refunds due to weather or river related conditions. If you cancel 30 or more days before arrival date, we will refund the deposit, less a 20% service fee. This includes a cancelled day on a reservation.

If you cancel less than 30 days before arrival date (again, this includes a cancelled day on a reservation), there will be no refund unless we can rent the cabin for the reserved dates. We will then refund a percentage of your deposit.

There are no exceptions to the cancellation policy due to weather or river related conditions. We understand that emergencies occur, and we will try to work with you on returning as much of your deposit as we can if we are able to rent the cabin.

Responsibility:
You are responsible for the conduct and financial obligations of all occupants of the cabin.


Cancellation Policy

A deposit of 50% of the total is required to hold all reservations.

If you cancel 30 or more days before arrival date, we will refund the deposit, less a 20% service fee. This includes a cancelled day on a reservation.

If you cancel less than 30 days before arrival date (again, this includes a cancelled day on a reservation), there will be no refund unless we can rent the cabin for the reserved date(s). We will then refund a percentage of your deposit.

There are no exceptions to the cancellation policy due to weather or river related conditions. We understand that emergencies occur, and we will try to work with you on returning as much of your deposit as we can if we are able to rent the cabin.

The balance is due at check-in. If payment cannot be made at that time, then you will not be allowed to check in to the cabin and you will forfeit the deposit as you are responsible for payment for the days that you reserved.